Operations Coordinator (Temporary Full-Time

Ambius Canada Corporation is about improving the quality of life for people working in offices, hotels and shopping centers by enriching their environment. Our vision is to be the creator of ambience for businesses. Ambius is proud to be a member of the Rentokil family of companies in North America the global leader in pest control. We do this by being passionate for our colleagues and customers which are the center of everything we do. We design, install and service interior and exterior plant displays, flowers, replica foliage, holiday decor, ambient scenting and stunning wall art for commercial businesses. We are proud to be a member of the Rentokil Terminix family of companies, the global leader in Pest Control and other services across more than 90 countries.

This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification. Align training and peer support resources.
Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
Provide support and guidance to Specialists to ensure timely and quality customer service.
Identify and resolve colleague concerns/complaints.
Assist in goal setting, skill enhancement and performance reviews activities for Specialists.
Respond to CVC surveys as requested to maximize retention.
Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level.
Two or more years of equivalent management experience
Experience with Google and Smart Phone applications
Have a good driving record and ability to drive a van / truck
Proven success in coaching and motivating other team members
Strong problem solving and customer service skills
Customer service oriented
Ability to travel as required
"All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria .
Professional and Personal Growth:

• Robust Paid Training & Professional Development Path Opportunity to grow - We love to promote from within!
• Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)

Excellent Health benefits including Medical, Dental, Vision, and Life Insurance

• Outstanding Company-Paid Short Term Disability
• Access to Long-Term Disability Insurance

Employee Assistance Program that offers services such as free counselling services and other benefits
Savings & Retirement:
Retirement Savings plan with highly-competitive company-matching contributions
Vacation Days
Company-Paid Holidays