Service Monitoring Specialist

South Trail Nissan is Hiring a Service Advisor!

We are seeking a passionate Service Advisor who thrives in a collaborative environment, working seamlessly with colleagues and customers across multiple generations. Here, we value cohesiveness and teamwork, and fostering a supportive and enjoyable work atmosphere where everyone's contributions are celebrated.

Benefits:

Opportunity for advancement – we develop our people and promote from within!

Lucrative pay plan.

Comprehensive Health Benefits Plan.

RRSP Matching Program.

Forward thinking work environment.

Employee discounts for you and your family.

A part of McManes Automotive.

Job Responsibilities:

Greeting the customer, taking over the vehicle, and checking the quality and accuracy of the customer and vehicle data (i.e., the VIN, mileage, instrument cluster messages).

Defining the scope of repair with the customer.

Defining and explaining the estimated time and costs to be expected.

Reminding the customer of any open work or work recommended during the last visit.

Monitoring the maintenance or repair process to ensure customer promise times are met.

Communicating any additional work that may be required as identified by the technician to the customer.

Preparing for customer consultation and coordinating vehicle handover with the customer.

Explaining the work performed and invoice to the customer.

Explaining the necessity/advantages of any additional recommended services and/or repairs.

Ensuring the customer’s vehicle is in order, conveniently parked, and properly cleaned.

Job Requirements:

ADP/PBS experience is a valuable asset.

Minimum one year Experience Service Advising.

Maintain the highest level of customer satisfaction.

Honesty & reliability towards the customer and adhering to agreements.

Ability to complete tasks independently and responsibly.

Ability to remain polite to customers, even in conflict situations.

Solid general computer skills and knowledge of office applications, including email, MS Office, and the internet.

Thank you for considering a career at South Trail Nissan!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.