Chargé marketing publicité F/H

We are hiring a n Advisor Marketing Operations F ull-time T emporary Up to 11 months based in Edmonton AB. The Advisor Marketing Operations is accountable for the execution of the marketing customer experience and product management plan and strategy for Encor and any new products which may be introduced through the Retail/Consumer Commercial Services business unit. This includes achieving the marketing customer experience and project partner goals identified in the business plan. This individual also leads administrative needs for the Encor by EPCOR team.
Reporting to the Manager Customer Experience & Operations this position is responsible (but not limited to) the following:
Supporting the administrative needs of the team including coordinating meetings administering SharePoint sites and maintaining promotional item inventory.
Identifying budget requirements for marketing and operational initiatives and tracking associated expenses.
Ensuring all marketing program deliverables meet the needs of relevant stakeholders including Corporate P&GA Energy Services IT and external advertising agencies.
Developing implementing and reviewing marketing customer experience and business operations processes and deliverables while ensuring compliance with EPCOR policies standards and regulatory requirements and mitigating risks.
Developing customer-facing content for websites marketing collateral and customer communications while ensuring alignment with brand values the external environment and customer interests.
Developing content for internal audiences to support employee engagement initiatives and executive reporting requirements.
Assisting with the planning and execution of customer-facing marketing initiatives including events promotions sponsorships and partnerships.
Assisting with the development of new product extensions and ensuring marketing strategies are practical effective innovative and aligned with business objectives.
Ensuring operational excellence by analyzing and reporting on real-time and post-campaign results tracking performance against targets monitoring expenses against budgets and conducting supporting analyses to drive continuous improvement and innovation.
Providing marketing program support to stakeholders requiring information and insights for planning purposes particularly Contact Centre teams.
Providing central coordination of project approvals deliverables and deadlines particularly for initiatives involving multiple departments and external agencies.
Developing and maintaining an understanding of the energy and utility industry by monitoring regulatory changes competitive market activity and customer sentiment.
Demonstrating a high-performance disciplined safe accountable customer-focused innovative achievement-oriented and easy-to-do-business-with approach to work.
University degree in Marketing Communications Business Strategy Operations or related field deemed equivalent.

• Digital marketing including social media online advertising search engine marketing and website development.
• Customer service and/or customer experience.
• Marketing and sales of consumer retail products.
• Developing marketing and communication content.

Technical Skills
Knowledge of digital marketing channels tools and performance metrics.
Ability to analyze marketing sales customer and financial data and develop recommendations.
Ability to develop and edit marketing and communication materials for various audiences.
Technical aptitude for understanding technology-enabled consumer products and services.
Familiarity with corporate financial ERP and business systems.
Proficiency in Microsoft Office applications.
Knowledge of the Alberta electricity and utility industry is considered an asset.

Strong relationship-building and stakeholder management skills.
Demonstrated initiative accountability and customer focus.
Continuous improvement mindset.
Wage: Starting at $49.44 per hour (Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.)

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#A requirement of working for EPCOR is that you are at least 18 years of age successfully attained a high school diploma (GED or equivalent level of secondary education) and legally entitled to work in Canada . (A copy of a valid work permit may be required.)
These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
Clearance on pre-placement medical and drug and alcohol testing may be required .