Planning and Programming Manager

You will provide process management support with a focus on optimizing the overall efficiency of Global HR Services across all functional areas. You will identify and implement process improvements that enhance employee experience and generate operational efficiencies and profitability. The Senior Manager, Program Planning and Execution uses their experience and direct client feedback to improve the quality of key processes that impact our employees. You will be responsible for the implementation and sustainment of high complexity operational excellence strategies and plans and are responsible for analyzing the success of implemented strategies as well as current organizational processes. You will contribute to the overall success of Global HR Services by ensuring specific individual goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures.

Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Work with the Director and GHRS business leaders to conduct process assessments and identify improvement opportunities and recommend solutions to business challenges.

Act as the prime delegate on behalf of the Director, Program Planning and Execution.

Manage a portfolio of the most highly complex operational programs from start to finish and delivers impactful results; this includes collecting and analyzing process data, identifying root cause, requirements gathering/validation, scoping, developing, and implementing solutions, aligning partner expectations, project management and using metrics to measure and assess success and impacts.

Analyze work flow processes, procedures and data

Facilitate Kaizen workshop events for processes that have a cross-functional impact to eliminate waste, reduce cycle time and improve business performance while establishing a sustainable model for continuous improvement

Perform root cause and gap analysis techniques, design future state work flow processes and procedures and analyzes system flows.

Design and executes implementation plans, including training and communication.

Optimize existing processes and activities within Global HR by identifying trends, gaps, and opportunities through data analysis, making recommendations, and ensuring action plans are developed and executed.

Use a strong knowledge of Lean and Six-Sigma principles to drive a robust service and operational excellence culture throughout Global HR

Ensure controls, compliance and oversight mechanisms are in place to minimize risks.

Assesse and reports on the quality of execution of Global HR, based on the established quality assurance program to drive performance and ensure that deliverables are defect free, complete, and fulfill all stated requirements.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.

Champion a high-performance environment and contributes to an inclusive work environment.

Lean and six sigma disciplines demonstrated through holding a formal designation (Lean Six Sigma Black Belt or Six Sigma Black Belt) is an asset.

• 3 - 5 years of leading operational excellence and/or continuous improvement initiatives
• Can analyze data and situations fully and accurately to guide and reach productive decisions.
• Demonstrated proficiency and passion for lean methodology, tools, and business process improvement, with strong grounding and experience with the application of Lean, Six Sigma, DMAIC and CI principals is an asset.

Role requires a level of independence, with minimal supervision, supporting the day-to-day Program Planning and Execution for Global HR

Partner with 220+ FTE in Global HR Services Operations (primarily in – Canada, Bogota, English Caribbean, Mexico, UK, Ireland & US)

Must be flexible and adaptable to manage multiple priorities, ambiguity, and their own workload in a fast-paced environment.

Knowledge of HR Systems, data, and analytics, understanding of various types of HR Operational risks,

Actively promote and advance a culture of inclusion while consciously and intentionally challenging bias, confronting discrimination, and valuing every single voice

Challenge status quo and seek out efficiencies by applying best practices and process improvement along with automation if warranted.

Develop, build, implement process efficiencies while passing on the knowledge and skills so the HR functions can become self-sustainable with these solutions

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.