Account Management Director
The Total Group of Companies | Fire Solutions | Rescue | Medical | HSE
Total Group of Companies is an industrial service company specializing in fire, rescue, medical, and HSE services. With facilities in Elora, Ontario, as well as Red Deer, Guelph, and Winnipeg, we proudly service clients across Canada. The Account Manager is responsible for overseeing the overall operations, sales support, client relationships, and strategic direction of Total Group of Companies. This role includes leading daily business functions, supporting departmental performance, coordinating operations and dispatch activities, ensuring compliance with regulatory and company standards, and maintaining a strong, positive workplace culture.
Reporting to the Executive Leadership Team, the Account Manager provides leadership across all divisions, strengthens client relationships, supports sales and business development initiatives, and ensures the effective delivery of services, training, equipment, and resources throughout the organization.
Under the direct supervision of the Director of Operations, daily task and activities include but are not limited to:
Sales and Growth
Support sales initiatives and identify upsell and cross sell opportunities
Assist with quoting, proposals, renewals, and follow ups
Support business development initiatives and outreach
Client Communication and Service
Serve as the primary point of contact for select client accounts
Manage inbound client requests and service coordination
Coordinate training, service delivery, and equipment needs
Schedule and dispatch training, rescue teams, and service technicians
Maintain schedules, calendars, and service logs
Executive Support
Provide direct administrative and operational support to the VP of Operations and Business Development
Draft emails, reports, and client communications
Support strategic initiatives and internal projects
Administration and Data Management
Data entry and CRM management
Assist with invoice coordination and basic billing support
Training and Equipment Support
Assist with safety training coordination and, where qualified, delivery
Coordinate equipment ordering, tracking, and inventory
Support certification tracking and compliance documentation
Sales-minded approach balanced with strong operational discipline.
Proven ability to manage multiple priorities independently in a fast-paced environment.
Strong presentation skills with the ability to deliver health and safety–related training.
Excellent verbal and written communication skills in English.
Proficient computer skills with solid working knowledge of the Microsoft Office suite.
Well organized, able to work independently, and able to exercise sound judgement with minimal supervision.
Well organized, able to work independently, and able to exercise sound judgment with minimal supervision.
Excellent client service and relationship-management skills.
Willingness to travel as required.
Reliable transport and able to easily make the daily commute to the office in Elora, Ontario
Sales experience in the industrial or construction sector.
Degree, diploma or certificate program from a post-secondary and accredited institution an asset.
~ Travel will be required
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