Marketing Manager, Full Time

Sweat and Tonic (S&T) brings the best of boutique fitness and wellness under one roof. S&T is Toronto's leading boutique fitness and wellness hub, offering the widest collection of group fitness classes in Canada. From complimentary full-service amenities and an unparalleled range of yoga, Pilates, HIIT, indoor cycling, HYROX, and Lagree Megaformer classes powered by top-of-the-line fitness equipment, custom-programmed lighting, immersive projection screens and state-of-the-art sound systems, to premium spa, recovery and high-tech biohacking amenities - every aspect of S&T has been designed to deliver a best-in-class experience with a hospitality approach. With premium spa facilities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In spring 2023, S&T opened its first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and opened its second location in Toronto at The Well in December 2023. S&T was the recipient of the 2023 Mariana Tek Lasting Community Award, 2023 ClassPass Best Studio Award, and the Mariana Tek Best of Boutique Fitness Awards for 2024 and 2025, recognizing the highest studio attendance and commitment to innovation and excellence.We’re seeking an experienced, full-time

Director of Marketing

With premium wellness offerings and the highest-value group fitness membership in Canada, we’ve built a powerful, differentiated brand with strong awareness, demand, and customer love. As the brand continues to mature, this role will focus on deepening engagement, increasing retention, improving customer lifetime value, and building the marketing engine required to scale the brand without diluting what makes it exceptional.This is a senior leadership role for a brand-builder, lifecycle marketer, commercial thinker, and guest experience champion. You’ll own marketing strategy across all channels, locations, and ancillary business units, including Reformd, The Lab, Tonic Spa, Tonic Bar, and the S&T retail shop. You’ll connect brand, content, CRM, paid media, partnerships, analytics, and customer experience into one integrated growth strategy.You’ll lead the full customer journey from first impression to long-term loyalty, using customer insights, behavioural data, segmentation, lifecycle automation, and brand-led experiences to increase visit frequency, membership conversion, referrals, reactivation, and overall guest engagement. You’re data and customer-obsessed, and you’re passionate about the 1% - every little detail that makes our brand and guest experience exceptional, from URL to IRL.6+ years of progressive marketing experience, ideally in a high-growth consumer, fitness, wellness, hospitality, retail, lifestyle, or membership-based businessProven experience leading brand, lifecycle, customer engagement, CRM, paid media, content, analytics, and retention strategiesDeep understanding of customer journey mapping, segmentation, cohort analysis, attribution, subscription / membership marketing, and customer lifetime valueDemonstrated ability to grow revenue, increase retention, improve engagement, and connect marketing activity to measurable business outcomesExperience managing budgets, agencies, vendors, and cross-functional projects with clear accountability for performance and ROIStrong fluency with Google Analytics, Meta Business Suite, Google Ads, CRM platforms, marketing automation tools, and dashboard/reporting platforms.Bachelor’s degree in marketing, business, communications, or a related field preferredSelf-directed learner with curiosity for emerging technologies, including AI tools, to enable innovation and creative ways of working.Strong organizational, project, and time management skills, with the ability to adapt quickly, manage multiple projects simultaneously, and deliver on deadlinesPassion for creating exceptional guest experiences, problem-solving, and a mentality of high-accountability and ownershipDetail-oriented and highly organized, with the ability to uphold the highest brand experience, communication, and visual standardsExceptional communication and presentation skills, including written communication, with the ability to convey ideas and proposals clearly, concisely, and persuasivelyA creative individual with a natural and sharp eye for design. Experience in graphic design, content creation, and copywriting is preferred.Knowledge and passion for the fitness and wellness industry, with a keen understanding of current trends and consumer behaviour in the luxury marketProficient in Microsoft Office suite including PowerPoint and Excel, Adobe Acrobat, project management software, and event management toolsKey responsibilities:

Brand, growth & commercial strategy: Own the integrated marketing strategy across Sweat and Tonic’s full portfolio, including studios, Reformd, The Lab, Tonic Spa, Tonic Bar, and the S&T retail shopProtect and elevate S&T’s premium brand positioning while driving measurable business growth across acquisition, retention, referrals, engagement, and revenueTranslate business objectives into marketing plans, channel strategies, budgets, priorities, and performance targetsPartner with leadership to connect marketing investment to commercial outcomes, including CAC, LTV, retention, frequency, conversion, revenue growth, and ROICustomer journey & lifecycle marketing

Develop lifecycle marketing strategies across all digital and in-person channels, from acquisition and onboarding to engagement, retention, referrals, reactivation, and win-backMap and optimize the customer journey to increase first-to-second visit conversion, membership conversion, visit frequency, cross-sell, loyalty, and lifetime valueDesign segmentation, personalization, milestone, referral, and loyalty programs that deepen connection with guests while staying true to the S&T brand experienceUse customer behaviour, usage patterns, cohort data, and guest feedback to identify opportunities to improve engagement, reduce churn, and grow long-term guest valueAnalytics & insights

Define, monitor, and analyze marketing KPIs, including acquisition, retention, engagement, conversion, frequency, membership behaviour, churn, LTV, CAC, ROAS, and campaign ROIBuild marketing dashboards and executive reporting that translate performance data into clear insights, implications, and action plansConduct brand audits, customer research, market analysis, competitor monitoring, and trend reviews to inform brand, content, product, and growth strategyChampion a test-and-learn culture that balances creativity, guest experience, and performance disciplineContent strategy & digital optimization

Oversee content strategy and marketing communications across social media, email, website, brand materials, sales collateral, newsletters, marketing automation, and campaign assetsLead SEO, website optimization, conversion strategies, and digital touch-point improvements to increase customer engagement and conversionEnsure all content and creative reflects S&T’s premium brand standards, visual identity, tone of voice, and guest experience expectationsChampion emerging technologies, including AI, to improve content development, personalization, efficiency, and innovationTeam leadership & cross-functional collaboration

Lead, mentor, and develop a high-performing marketing team, establishing clear goals, performance metrics, operating rhythms, and development plansPartner cross-functionally with operations, product, guest experience, retail, spa, food and beverage, finance, and leadership teams to plan and execute integrated marketing initiativesProvide support for content efforts, brand partnerships, and eventsManage agencies, freelancers, vendors, and partners to ensure alignment with brand standards, timelines, budgets, and performance expectationsBuild relationships with key brand and media partners, community members, and influencers to increase awareness and engagement and drive revenueWhat success looks like:

A clear lifecycle and retention strategy is in place, with measurable improvements in engagement, frequency, conversion, reactivation, and customer lifetime valueS&T has stronger customer segmentation, journey mapping, CRM automation, and reporting to personalize experiences and offers without diluting the brandMarketing performance is measured through a clear executive dashboard that connects activity to acquisition, retention, revenue, ROI, and guest engagementThe marketing function operates as an integrated growth engine across brand, content, paid media, CRM, partnerships, events, analytics, and guest experienceThe S&T brand continues to feel premium, distinctive, and loved as the business scalesCompensation and benefits:

$115,000 - $135,000 base salaryTargeted 15% annual bonus4 weeks of annual vacationComprehensive health benefits$1,500 annual health spending accountS&T Unlimited membership for you and a loved oneExclusive team memberaccess and discounts across S&T servicesAccess to discounts at up to 5,000 retailers across CanadaEmployee Assistance ProgramTop-up parental leaveUp to $2,500 tuition reimbursement annuallyInclusion and equal opportunity employment:

In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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