Business Analyst - IT support management

Reporting to the Business Relationship Management Lead within Information Technology Services (ITS) the Business Analyst II (PMO) provides senior-level business analysis support for project and initiative-based work across the organization. This role partners closely with Project Managers technical teams and client departments to identify business needs analyze and document requirements and support the delivery of effective sustainable solutions.
The Business Analyst II (PMO) plays a key role in enabling successful project outcomes by supporting planning analysis design and implementation activities while ensuring alignment with organizational strategies standards and policies.
Lead business analysis activities for medium to large complex projects and initiatives within the PMO
Elicit analyze document and validate business functional and non-functional requirements using a variety of techniques (workshops interviews process mapping etc.)
Develop and maintain business cases requirements documentation process flows specifications and related artifacts
Support project planning activities including scope definition risk identification dependency analysis and change impact assessments
Partner with Project Managers and technical teams to support solution design testing implementation and transition to operations
Facilitate stakeholder engagement and working sessions to support decision-making and consensus
Identify opportunities for process improvement and operational efficiencies
Ensure solutions align with ITS standards security requirements and organizational policies
Provide guidance coaching and knowledge sharing to other analysts and project team members
Support continuous improvement of PMO practices tools templates and methodologies
Diploma or degree in Computer Science Business Administration or a related discipline with a minimum of five (5) years of directly related IT experience primarily focused on business analysis
Extensive experience with business and technical requirements analysis elicitation business process modelling/mapping and testing
Demonstrated ability to create clear consistent requirements specifications in both technical and user-friendly language
Ability to define functional business requirements and processes for initiatives involving multiple stakeholders complexities and dependencies
Strong analytical and problem-solving skills with the ability to assess business operations identify issues and recommend solutions
Excellent written and verbal communication skills including the ability to produce professional-quality documentation and present formal and informal recommendations
Proven ability to build and maintain effective working relationships collaborate with stakeholders and communicate progress and risks
Experience working in a Microsoft-based environment
Business Analysis Project Management Change Management or IT service management certifications (CBAP CCBA PMP ITIL Prosci) are considered assets
Proven experience supporting medium to largescale projects as a Business Analyst including gathering documenting and managing business and functional requirements throughout the project lifecycle
Experience working as a Business Analyst within a Project Management Office (PMO) supporting projects governed by standardized methodologies templates and reporting requirements
Experience with SharePoint Microsoft Dynamics or Microsoft Forms is considered an asset
Experience working with Azure DevOps or JIRA Service Management is considered as asset
Submission of a Satisfactory Criminal Record Check

Our vision is to become Canadas most livable community where our workplace culture and identity are supported by our people plan and values of integrity respect safety fairness and cooperation.

Competitive salary and comprehensive benefits package which includes:
Extended health and dental coverage
Health and wellness spending account
Life and disability insurance
Retirement and pension programs
Employee and family assistance program
Commitment to employee development through internal and external training and development opportunities
Strathcona County is committed to an inclusive respectful and equitable workplace that represents the community we serve. Senior IC