Front Office Manager - Night

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front desk. They will be responsible to guide the Front Desk and support the Royal Service departments in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Position Type: Full-Time Permanent
Ensures that all Front Desk and Royal Service policies and procedures are adhered to
Coordinates management of the Front Desk and Royal Service while on duty to ensure a smooth operation and the highest level of guest satisfaction
Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person, email, phone, or responding to surveys
Provides Guidance and motivation to the Front Desk and Royal Service team. Develops a strong team through active involvement in the operations and through the development and support of a continually evolving team.
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
Manage survey comments and track each colleagues VOG score
Conduct Assistant Front Office Managers performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Desk colleagues.
Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
Adhere to all hotel environmental policies and initiatives
Minimum 3 years' previous leadership or management experience in Front Office operations
Degree or Diploma in Hospitality Management is an asset
An operational knowledge and proficiency in Property Management System (Micros-Fidelio) in asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Strong guest service orientation and training skills background required
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure
Ability to consistently stand and walk through out shift

Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity.