IT Specialist (m/f/d) IT Support

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; As an IT Specialist, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. Reporting to The IT Manager, supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional Team and the broader Technology Services Team, the IT Specialist plays a key role in supporting day-to-day IT support, service requests, and ensuring alignment with company IT standards.

Provides timely, professional, and friendly technical support to all property colleagues and end-users.

Troubleshoots and resolves hardware, software, and network connectivity issues at the desktop and device level.

Installs, configures, and maintains computers, printers, mobile devices, and peripherals.

Deploys and sets up new equipment, including imaging, driver installation, and device configuration.

Manages and maintains accurate records of IT assets, hardware inventory, and software licensing.

Logs, tracks, and follows up on support tickets to ensure timely resolution and a positive user experience.

Supports the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access.

Monitors antivirus, backup systems, and basic network connectivity, escalating alerts as needed.

Executes IT-related tasks and projects as directed by the IT Manager.

Follows and upholds Accor IT standards, data security, compliance, and safety policies always.

University or college degree, diploma, or technical certification in IT/IS or a related field.

• 1–2 years of hands-on experience in IT support, help desk, and/or infrastructure.
• Foundational IT Support certifications such as CompTIA A+, Google IT Support Certificate, or Microsoft Fundamentals (Preferred).
• Excellent interpersonal and customer service abilities.
• Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.

Subsidized staff accommodation assistance provided

One complimentary meal per shift in our staff cafeteria

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)

Comprehensive wellness platform for employee mental health and wellbeing support

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

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