Customer Service Administrator, Administration - Perm/Full Time

Req ID: 27792
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 02/26/2026
Job Summary

We are looking for a Shelter Services Representative to support the veterinary administration of shelter services. Reporting to the Supervisor, Shelter Administration, these positions will issue pet licensing, adoptions and also provide administrative and project support duties of our shelter services.

If you are passionate about people and animal care and have the required qualifications, we encourage you to apply and join our team in providing exceptional care for the animals in our community.

Duties and Responsibilities

• Respond to inquiries and service requests related to pet licensing, bylaws, lost and found animals, etc.
• Process and issue pet license applications and renewals
• Administer the lost and found process, including updating the website with unidentified animals, connecting pet owners with their found animals, the animal intake process, etc.
• Facilitate animal licensing, including preparing receipts, pet license certificates, reminder notices, donation letters and license tags for mail-out.
• Daily auditing of licensing tags and monies collected, creating estimates, invoices and receipts for customers and vendors
• Assist in coordinating the volunteer program and co-op student tasks
• Support various project work and continuous improvement initiatives
• Other duties as assigned

Skills and Qualifications

• Demonstrated animal handling experience, preferred 2-3 years of animal shelter experience
• Must have a minimum grade 12 education; completed post-secondary education in veterinary and/or business administration, or Animal Care is preferred
• Exceptional customer service skills
• A minimum of 2-3 years of administrative, customer service and data entry experience is preferred
• Fear Free sheltering
• Intermediate skills with Microsoft Outlook, Excel, and Word
• Up-to-date rabies vaccination or recent titer check required
• Experience with Chameleon (adoption platform) is considered an asset
• Position requires 40-hour work week, including Saturdays

Hourly Rate/Salary: $ 56,555.00 - $ 75,407.00
Grade: H15
Hours of Work: 40 hours per week
Work Location: Animal Services Centre
Organization Unit: CMS/Animal Shelter
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Animal Services
Non-Union/Union: CUPE

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.
If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City’s commitment to Equity, Diversity and Inclusion.
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Formand have it emailed to View email address on jobs.mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.