Représentant au service à la clientèle / Environnement de bureau
$20 per hourHGS
This job posting is for Talent Pool.
Votre impact: En tant qu’associé en relations avec la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens!
Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable. Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l’intelligence émotionnelle pour améliorer l’expérience client!
Alors, à quoi ressemble une journée dans la vie d’un représentant du service à la clientèle?
service en s’appropriant du problème et de la resolution
en s’appropriant de l’interaction et de la rapidité du service
Séances de coaching 1:1 régulières avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance clés
HGS is a global leader in customer experience management. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!
20.00 hourly and overtime opportunities
Best in class medical, dental, vision benefits (if applicable)
Flexible Schedule Options
Alors, qu’est-ce qu’un vraiment bon représentant du service à la clientèle? You’re at least 18 years of ageYou have a High School Diploma or EquivalentYou must be living within 45 minutes (commuting distance) and able to work in Waterloo, Ontario Office
You have Social Media experience
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You have excellent English and French communication skills, both oral and written
You will be required to pass preemployment tests and an interview.
We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. Personal information is handled in accordance with applicable privacy laws.
$75k per year
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