Store Manager (Night Shift)

Why You Belong Here At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

A Victoria’s Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria’s Secret. Primary Responsibility: The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. Direct Reports as assigned (based on store volume): Customer Experience Manager(s), Customer Experience Leads(s), and Associates

All Store Leadership Team responsibilities include:
Leading and demonstrating company values within the store.
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
Conducting associate observations and associate coaching
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
Linking results to behaviors and actions to drive top-line sales.
Independently managing labor hours within the store to drive top line sales and profit.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Demonstrating and leading company policy and procedures.
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Ability to improve customer satisfaction and drive customer loyalty.

• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to use technology (headsets, mobile devices, computers).
• 10+ years of retail leadership experience preferred

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws.