RETAIL STORE MANAGER F/H

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing premium indoor cultivation product innovation low-cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Citizen Stash Sundial Cannabis Palmetto Bon Jak Spiritleaf Selects Versus Cannabis Value Buds Vacay Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. We provide our Customers with vast selection of specialty liquors beers and wines!
Provide leadership and direction of a multimillion-dollar business unit with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

People Management Skills
Create a work culture that makes your store an inviting place to work
Communicate in a clear and concise manner to team leading effective huddles/meetings/coaching sessions keeping team well informed of pertinent information
Participate in store recruitment and create succession plans for the store
Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
Complete and hold team accountable to complete required training within allocated timeframes
Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions

Customer Offering
Deliver exemplary customer service
Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
Review customer surveys and manage appropriately
Understand and utilize local market tends as provided by Area Manager
Ensure that goals will be met through appropriate planning and organization of labour inventory and finances for short and long-term success
Review and monitor the Loss Prevention program to protect the companys inventory and assets
Ensure store is clean and presentable and action any maintenance issues
Manage communication (mail email voicemail)
Regulatory Adherence
Ensure that OHS LP ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
Participate in health inspections audits and required corrective actions
Maintain First-Aid LP and OHS Training
Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
Adheres to all SNDL Inc. policies with a focus on Social Responsibility

Work Experience
Minimum 3-years experience in retail environment
Minimum 1-years supervisory and/or management experience (preferred)

High School Diploma or equivalent
ProServe/Serving It Right Certification
First-Aid Certificate is considered an asset
Training in wine/beer/spirits (preferred not required)

Customer service driven
Strong sales background
Use personal protective equipment and clothing as directed by SNDL Inc.
Report all accidents and incidents immediately to their Manager and document it in ThinkLP
Available to work a varied retail schedule including evening and weekends
Lifting and Handling Materials
Our Commitment to Diversity & Inclusion:
We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. SNDL is one of Canadas leading and fastest-growing liquor and cannabis companies. As the countrys largest private-sector retailer our portfolio includes well-known banners such as Wine and Beyond Liquor Depot Ace Liquor Value Buds Spiritleaf and Superette.

Were also one of Canadas largest vertically integrated cannabis producers recognized for our innovation low-cost manufacturing and award-winning brands including Top Leaf Contraband Palmetto Bon Jak La Plogue Versus Grasslands Vacay Pearls by Grön No Future and Bhang Chocolate.

Driven by purpose performance and people SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.