Technical Account manager informatique (IT)
Treasure Data
Treasure Data:
At Treasure Data, we’re on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.
We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave™: Customer Data Platforms For B2C . It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.
Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. The Technical Account Manager (TAM) at Treasure Data is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners.
Be the technical authority for Treasure Data platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
Proactively monitor and optimize customer environments, identifying opportunities for technical enhancements and providing clear visibility into platform performance.
Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.
Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
- 5+ years of experience in technical consulting or solutions architecture
- Data connectivity and ingestion architectures
- Data engineering principles and practices
- Advanced SQL knowledge and data modeling experience
Experience with ETL/ELT processes and data pipeline design
Strong technical documentation and communication skills
Working out of the New York office according to our “Global Hybrid Working Policy.”
Travel Requirements:
Requires peaks of 25% travel to visit clients
Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
Company paid life insurance 3x salary
Company paid short- and long-term disability coverage
Retirement planning (401K) with 4% company match
Restricted Stock Units (RSU)
Flexible Time Off (FTO)
Up to 26 weeks paid parental leave including a post-partum night nurse
Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.
We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Your voice will be heard, and we will help amplify it.
We cannot consider your candidate(s) without a contract in place.
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