RESPONSABLE DE SERVICE DE GESTION (H/F)

Manager Client Experience As Canada’s premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. As Manager Client Experience, you will be responsible for overseeing and enhancing the overall experience that our clients have with us. The incumbent is also responsible for the training, directing, and supervision of all Client Service Representative teams.

Adhere to Company Policies & Procedures including all safety regulations

Collaborate closely with executives and stakeholders to develop and implement effective client management strategies aligned with the company’s goals and objectives

Analyze client feedback, surveys, and data to identify client pain points to improve the client journey and create a positive experience

Advocate client needs at the executive level and securing the necessary resources to implement improvements

Foster employee development by empowering, coaching, and supporting our teams to be their very best in delivering exceptional service and adhering to client-focused strategies

Establish proper Prestige Service Standards per Occupation for all employees that may have various touch points throughout the Client Journey

Work closely with Training Department to establish proper Client Service training standards to be rolled out throughout entire organization

University Degree in Communications, Business Administration, Marketing or a related field

• 3-5 years of client service experience
• Experience in people management and team leadership
• Excellent verbal and written communication skills in both English and French
• Advanced analytical skills to boost data-driven decisions
• Experience with digital marketing tools and social media
• Exceptional customer service skills
• Innovative, creative, and problem-solving abilities
• Strong onboarding, training, and team management abilities
• Ability to manage multiple projects simultaneously with advanced time management skills
• Strong knowledge of Microsoft Office Suite, Google Suite

We invest in our team members, offering extensive training programs and ample opportunities to enhance your skills. We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. Join us in building a team that reflects the vibrant tapestry of aviation.