CONTRÔLE DE GESTION COMMERCIALE (F/H)

As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.

Customer Service Orientation -

Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
Handling customer complaints and inquiries Problem Solving
Working with Head Office local management Drivers warehousing staff account managers and other Corporate partners to ensure excellence in customer service
Relationship Building
Building a positive relationship with Head Office local management Drivers Warehousing staff account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts Vendors building tenants etc.
Technology Assisting customers with shipping details and account challenges
Loading scanning logging and calling resolution freight
Cash reconciliation including deposits key control
Communicating in a positive manner with Head Office local management Drivers warehousing staff account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner

• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Representing the Purolator Values to Customers and key partners and other duties as assigned by management
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Proven track record of personal responsibility and accountability- including attendance uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Reports to: Manager Retail Regional
---
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal/Indigenous status or any other factors considered discriminatory. This AI Tool assists in automating certain stages such as resume screening and skills assessments and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.