Captain H/F

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Why work for Fairmont?

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

Answers the telephone inquiries promptly.

When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. Applies policy and procedure as set forth to ensure consistency of service and standard of performance.

Oversees and directs Guest Service staff on a shift basis, ensuring customer satisfaction is consistently obtained, and adherence to service standards are applied

Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets.

Effectively reviews all daily reports and utilize information systems as E-mail, Pass on sheets, Daily Function listing, Inter office correspondence, VIP list, and act upon requirements in a timely fashion.

Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.

Strict adherence to all Fairmont and Richey service standards in Bell-person check-in & out policy.

Available to work weekends, evenings and shift work

Loves dealing with the public

Customer service focused

Good Command of the English language

Constant standing and walking throughout shift

Starting Rate of Pay: $19.31 per hour. Free Meals: Healthy meals on us every shift.

Travel Discounts: Sweet deals at Accor hotels worldwide.

This posting is for an existing vacancy.

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity.