IT Specialist - Remote

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static scheduled fixed-routes to a dynamic on-demand network and you will be one of the pioneers shaping this transformation.

As a member of our IT team you will establish proper standards and practices across the company and contribute to the growth of RideCos industry-leading ride-sharing platform the company and its offices.

The ideal candidate must possess a sound grasp of Information Technology System Administration and Network Engineering principles. They will leverage their ability to understand a wide variety of technical requirements and translate them directly into actionable decisions. Maintaining IT best practices that ensure all hardware is managed by corporate policies and a centralized management system (e.g Active Directory) within a mixed OS environment (Windows Linux Mac).

Identifying and procuring needed hardware and software for new and existing employees while minimizing costs and sticking to a budget.

Configuring company hardware and software in a repeatable and consistent way that ensures maximum security and safety of our employees and companys data.

Troubleshooting and fixing problems with company hardware and software or managing relationships with external vendors who can.

Building out and maintaining the companys corporate network in a secure and scalable manner. Including subnetting network isolation WiFi VPNs SSL intrusion detection etc.

Ensuring compliance to company-wide information security policies. Including password management proper hardware and software usage peripheral usage etc.

Managing internal and cloud-based company-owned services (web applications servers databases tools etc) by keeping them up to date secure and performing nominally.

Managing third-party cloud-based services including licenses configuration and access controls (Dropbox G Suite Salesforce etc).

Managing backups and ensuring a regular backup schedule of core company assets using a mix of intermediate and full backups.

Maintaining a Mobile Device Management solution and policies for the companys mobile assets.

Maintaining an up-to-date inventory of all company assets.

Occasional off-hours work to deploy fix or troubleshoot systems.

Providing guidance for overall IT direction and policies.

Performing security reviews with the IT team.

Other duties/projects as assigned.

At RideCo youll get a chance to play learn and build with the following tools and technologies and as part of a team that is the worlds foremost innovator in on-demand transit software.

Windows 11 Linux (Debian/Ubuntu) Mac Android iOS

Languages: Python JavaScript Bash (shell scripting)

Infrastructure: AWS Terraform Redis PostgreSQL Celery RabbitMQ OpenVPN pfSense

Health/Monitoring: AWS CloudWatch Prometheus Grafana Elasticsearch Logstash Kibana

Agile continuous integration Jenkins zero-downtime software updates

Degree or Diploma in a discipline related to IT DevOps or system administration

• 3 years of professional IT/DevOps/SysAdmin experience
• Strong experience with networking network security and protocols.
• The ability to communicate well with highly skilled technical contacts.
• Have built out a secure corporate network with satellite offices and remote employees.
• Experience with LDAP and related technologies (OpenLDAP Microsoft Active Directory)

Experience with Windows and Linux servers (Debian/Ubuntu).

Experience with databases (PostgreSQL Redis).

Experience with Python 3 development.

Strong scripting and experience building diverse robust tooling (Python Node Shell).

Experience with the cloud (AWS EC2 RDS).

Experience with MDM software solutions.

Familiarity with Agile build and development processes.

Base Salary : $65K - $80K performance-based bonus stock options

Work-Life Balance & Additional Perks: Flex-time work schedules vacation time bi-weekly catered lunches social events casual dress code

Benefits Plan : Medical dental prescription life/health spending accounts and more

Complimentary rides to and from the office in Waterloo Region

Public transit agencies and fleet operators use RideCos cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. RideCos software powers a diverse range of use cases including paratransit residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industrys best customer service including a 95% plus customer retention rate. We hire the best talent and strive to build a meritocratic accordance with the Accessibility for Ontarians with Disabilities Act accommodations are available upon request for candidates taking part in all aspects of the selection process. We do not use artificial intelligence (AI) or automated decision-making tools to screen evaluate or select candidates.