Expert / Experte en règlement de sinistres en assurances (H/F)

TD Assurance

50,200 - $73,600 CAD

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.
In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. Cultivate Our Culture of Care: Listen to customers and help them with their coverage and claims needs.
Make an Impact: Give helpful advice and aim to provide a great customer experience.
Be flexible and adapt to changing needs.
Help teammates and support fairness.
Handle routine auto claims with moderate risk using your skills and knowledge.
Settle claims within your authority and get approval for larger ones.
Follow clear guidelines and ask your manager for help when needed.
Industry training is required; Stay informed about industry practices, procedures, and emerging trends relevant to claims assessment and litigation.
Protect organizational interests by identifying and managing risks, escalating non-standard or high-risk activities as necessary.
Actively participate in process improvement initiatives and provide guidance and direction to others.
Maintain a culture of risk management and control, complying with internal and industry codes of conduct.
1+ years of relevant experience in claims or a related field.

• Strong customer service skills with the ability to handle difficult conversations and provide clear, empathetic guidance.
• Proficiency with industry software, digital applications, and technology tools.
• Demonstrated commitment to continuous learning, teamwork, and process improvement.

TD Assurance, au sein du Groupe Banque TD, l’une des institutions financières les plus importantes au Canada, prend soin des familles canadiennes en leur permettant d’obtenir facilement les meilleurs conseils, une protection et un soutien hors pair lorsqu’elles en ont besoin, en tout temps.
TD Assurance offre une vaste gamme de produits, notamment des produits d’Assurances générales et de Vie et Santé. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.
Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes.
Formation et intégration
Dans cette optique, nous organiserons des séances d’intégration et de formation.
Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.