Service Technician - Full Time

Lake Country Co-op invites applications for the position of Full-Time Fireplace Service Technician onsite/job site at our Homes by Lake Country location in Prince Albert, Saskatchewan. If you are looking to use your industry knowledge and mechanical skills to take our installations to the next level, then Lake Country Co-op is looking for you! As a Fireplace Service Technician, you will serve as the key contact for customers undertaking residential or commercial fireplace installations. This role is responsible for the professional installation, maintenance, and repair of fireplace units and related components. The ideal candidate has technical experience, strong customer service skills, and a commitment to safety and code compliance.

What You Will Do:

Demonstrate the behaviors and actions to support Lake Country Co-operatives vision, mission, and safety principles to make a difference in members lives, with a strong customer focused approach.

Provide Legendary Service at all touch points through various communication channels.

Collaborate with the Homes by Lake Country sales team to conduct seamless fireplace installations and maintenance.

Install new fireplace systems (gas, wood and pellet) according to manufacturer specifications, local codes and company standards.

Service and repair existing fireplace units, including venting systems, controls, and safety devices.

Perform routine maintenance and safety inspections.

Diagnose and resolve mechanical or operational issues efficiently.

Ensure all installations and repairs meet code requirements and manufacturer guidelines.

Maintain accurate records of work performed, parts used, and customer interactions.

Educate customers on proper use and maintenance of their fireplace system.

Assist with inventory management and ordering of parts/materials.

Stay current on new fireplace models, technologies, and building code changes.

Perform all other duties as assigned.