Housekeeping Supervisor (evening and weekend)

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated event space, Fairmont Palliser is truly the place to be. Housekeeping Manager

The Housekeeping Manager oversees the cleanliness, maintenance, and presentation of guest rooms and public areas. Responsible for leading and training housekeeping staff, ensuring compliance with health and safety standards, and upholding brand service standards to deliver an exceptional guest experience.

Supervise and coordinate daily activities of housekeeping colleagues, including room attendants, supervisors, and housepersons.

Ensure guest rooms, public areas, and back-of-house spaces meet cleanliness, hygiene, and brand standards through regular inspections.

Train, mentor, and evaluate staff on cleaning procedures, guest service, and safety protocols; Coordinate with Front Office, Maintenance, and other departments to ensure seamless guest experiences and timely resolution of issues.

Manage inventory and ordering of linens, guest amenities, cleaning supplies, minibar products, and housekeeping equipment; monitor usage, replenishment, and reconciliation.

Maintain accurate records of inventory, payroll, schedules, performance, accidents, and incidents in line with company and regulatory requirements.

Enforce health, safety, and fire emergency procedures; Handle guest complaints and requests efficiently to ensure satisfaction and service recovery.

Assist in recruitment, onboarding, and ongoing training of new team members as required.

Prepare and analyze regular reports on occupancy-related productivity, costs, and departmental performance to support operational goals.

Carry out additional duties assigned by the Executive Housekeeper.

High school diploma or equivalent (post-secondary education in hospitality is an asset).

Proven experience in housekeeping or related roles, with prior supervisory or managerial experience in hotels, resorts, or similar environments preferred.

Computer proficiency – especially with Microsoft Office and Opera.

Must be flexible with work schedule, availability on evenings, weekends, and holidays as required by business needs.

Strong knowledge of cleaning procedures, inventory control, and staff scheduling.

Demonstrated ability to lead, motivate, and manage a diverse team while overseeing multiple tasks, schedules, and priorities.

Employee benefit card offering discounted rates in Accor worldwide

Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Why work for Accor?

We are far more than a worldwide leader. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #