Manager, Operations - *Permanent Full-Time

This position is responsible for the planning and directing of site operations along with the overall leadership and mentoring of designated departments. Under the direction of the General Manager, this position will provide independent leadership/direction to Table Games Department but also could include a combination of designated departments including Guest Services, Food and Beverage, and/or Cage and Count. This position ensures adherence to all policies and procedures; Above all else, management must lead by example to create Great Experiences and Memories for all guests and colleagues!

Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day.

Contributes to department and site strategic planning activities to increase revenue and reduce expenses, and ensures the department executes related initiatives.

Participates in budget planning for designated departments and is responsible for oversight and management of related expenses.

Provides leadership, direction and mentoring to the teams while providing continuous coaching for success to achieve high performance.

Designated departments include Table Games and may include a combination of Guest Services, Food and Beverage, Slots, and/or Cage and Count.

Responsible for key performances measures of operating areas- financial, team member engagement, turnover, Guest Service Experience Index (GSEI).

Plans and facilitates team meetings to review performance.

Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators.

Liaises and communicates effectively with other business units as required.

Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO.

Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints.

Minimum 5-10 years of experience in gaming/ casino management.

Minimum of 5 years of experience in Table Games in the role of Pit Manager or above

A willingness to learn, develop and achieve new skills for personal and professional development.

Computer proficiency in MS Office

French language is an asset

The role requires a flexible schedule that adapts to business needs of a 24/7 operation, will have non-traditional work hours including evening or weekend work.

Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the team.

Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.

Adhering to all company and regulatory policies as they relate to functions of the position

As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all of the policies outlined in the Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The company is committed to sound internal control policies and practices. Permanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is received.