VP, Technology Operations

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With over $200 million in annual revenue, Toptal is the world’s largest fully remote workforce. We blend virtual teams with a support structure that encourages innovation, social interaction, and fun. As the VP of Marketplace Operations, you will act as the chief architect and operator of the Toptal Marketplace—our open, two‑sided talent platform—driving the strategy, structure, and execution needed to scale this offering with precision and excellence. You will bring an engineer’s mindset to solving complex marketplace dynamics, building operational frameworks that ensure our supply of world‑class talent meets evolving client demands while maintaining Toptal’s rigorous quality standards. You will own the end‑to‑end performance of the Marketplace, developing systems, processes, and teams that enable high‑quality, high‑velocity matches between talent and clients. You will lead cross‑functional teams spanning supply, demand, quality, and experience, ensuring alignment and operational clarity across the organization.
You will not only execute but also invent, pushing the limits of what’s possible in digital talent marketplaces. You will collaborate with a high‑caliber leadership team, bringing strategic rigor and operational excellence to one of the most dynamic areas of the business. This is a remote position. Resumes and communication must be submitted in English.
You will be responsible for building and executing a strategy to effectively meet the speed and quality expectations of our talent and clients. You will continually gain insights from data and analytics in order to make sound business decisions. By applying your top‑level leadership skills, you will ensure that your growing team is highly motivated and qualified to deliver upon key performance indicators that result in the achievement of core business objectives. You will ensure strong management oversight and collaborative interactions between clients, talent, and our core team to support achievement of objectives in the day‑to‑day operations.
Implement a performance framework that will ensure each process step has an effective measure or KPI solution.
Review and enhance training materials to ensure that all roles inside Talent Operations have a clear direction in order to maintain high quality standards, adopt best practices, and adhere to operating policies.
Optimize talent screening quality and bandwidth to achieve newly established guidelines.
Strengthen the infrastructure within Talent Operations for long‑term scalability and client satisfaction in a constantly evolving work environment.
Minimum 10 years experience effectively managing large‑scale, multi‑faceted operations with supply/demand components, ensuring client expectations for speed and quality are met.
Ability to formulate and successfully execute upon business unit key performance indicators.
Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision‑making.
Understanding of data architecture and analytics toolkits and languages.
Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations.
Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two‑sided market.
Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives.
Experience with development of risk management processes designed to detect and prevent fraudulent activities.
Experience working in the recruiting, outsourcing, and/or talent space is a plus.