Senior UX Researcher - Design

We are seeking a highly experienced Senior UX Designer to lead and coordinate multi-disciplinary service design projects in Toronto. This role is a key driver for large-scale, enterprise-wide service transformations, focusing on re-engineering strategies and processes from a user-centered perspective. You will be responsible for mapping current states, identifying modernization opportunities, and recommending cost-effective, leading-edge digital and in-person service delivery models.

Duration: 12-month contract with potential for extension

Enterprise-Scale Impact: Lead high-visibility transformation projects that reshape how services are delivered across the industry.

Strategic Influence: Move beyond execution to help define the long-term vision and strategy for digital service models.

Collaborative Growth: Work in a culture that encourages calculated risks, rapid learning, and co-design with diverse stakeholders.

Service Transformation: Lead complex projects to map current user experiences and identify opportunities for re-engineering service strategies and practices.

User-Centered Design: Conceive and conduct comprehensive user research, interviews, and surveys to translate findings into sitemaps, user flows, customer journey maps, and wireframes.

Rapid Prototyping: Take a lean approach to design, rapidly creating and testing "clickable" prototypes and high-fidelity mock-ups to iterate based on user feedback.

AODA Compliance: Lead the testing and validation of all digital products to ensure strict adherence to AODA (Accessibility for Ontarians with Disabilities Act) standards.

Interface Design: Create visually appealing and functional interfaces for a wide range of creative materials, including digital displays, web applications, and mobile platforms.

Data-Driven Iteration: Use data analytics to develop evidence-based suggestions that improve the end-user experience and drive future-oriented improvements.

Facilitate the product vision by researching and sketching experiences while building rapport with clients, stakeholders, and multi-disciplinary teams.

Experience: Minimum 5 years of demonstrated experience in a range of service design and UX techniques (User needs mapping, Personas, Service blueprinting, etc.).

Technical Expertise: Proficiency with industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Cloud).

Proven experience in AODA testing and validation.

Service Design Mastery: Deep knowledge of emerging trends in digital service design and in-person service delivery models.

Experience using data analytics to drive user experience improvements and evidence-based design decisions.

Communication: Exceptional oral and written communication skills, with the ability to explain complex design concepts to stakeholders unfamiliar with UX.

Emotional Intelligence: Experience designing online programs with an emphasis on the emotional aspects of the human experience.

If you're interested in the Senior UX Designer role based in Toronto, we encourage you to apply online at

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.