Sales Associate (Retail Store)

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Retail experience preferably in apparel.

Demonstrated ability to develop relationships with customers.

Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.

Excellent presentation skills in a retail environment.

Ability to understand the needs of the customer

Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.

Resolving customer issues effectively at store level in a timely and positive manner.

Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.

Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.

Adhere to all Loss Prevention policies as per guidelines and policies.

Accommodations are available for applicants throughout the recruitment process.

Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.