Responsable de la performance opérationnelle et du contrôle de gestion H/F

Fixed Operations Manager Elevate Your Career at Downtown Ford & Downtown Lincoln !
Are you committed to excellence in service and operational efficiency We pride ourselves on delivering exceptional experiences to our customers while maintaining a strong and engaged team. If you are a results-driven leader with a passion for the automotive industry this is the perfect opportunity for you!
At Downtown Ford & Downtown Lincoln part of the revolutionary Downtown AutoGroup (DAG) were not just selling and servicing cars. Were engineering trust crafting reliability and revolutionizing the automotive service experience. Were a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. As a Fixed Operations Manager you will be responsible for overseeing the Service and Parts Departments ensuring operational efficiency profitability and outstanding customer satisfaction. Our vision at Downtown Ford & Downtown Lincoln is to create lifetime Guests not just one-time customers. Someone who doesnt just make sales but is outgoing and enthusiastic maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every Guest and embodies our you are what drives us attitude.
Without you were just another automotive dealership. With you were the providers of our Guests automotive dreams ensuring their vehicles are always ready for the next adventure.
As the Fixed Operations Manager you will play a pivotal role in ensuring the smooth and efficient operation of our parts department. Leadership & Team Management: Lead mentor and develop the service and parts teams to optimize performance enhance skills and ensure a high level of engagement.
Customer Experience: Maintain and enhance customer satisfaction by ensuring high-quality service timely repairs and professional communication.
Operational Efficiency: Oversee daily operations including scheduling workflow management and parts inventory control to maximize productivity and minimize downtime.
Financial Performance: Monitor and manage department budgets expenses and profitability. Analyze key performance indicators (KPIs) to identify areas for improvement.
Compliance & Safety: Ensure adherence to all OEM guidelines local regulations and dealership policies.
Business Growth: Warranty & Recall Management: Ensure proper processing of warranty claims and recall services to meet manufacturer requirements.
You need these qualifications
Minimum 5 years of experience in an automotive fixed operations leadership role (Service Manager Parts Manager or similar).
Proven ability to manage a team drive performance and foster a customer-centric culture.
Experience with automotive DMS and scheduling tools.
Youre proficient with dealer management systems (DMS) like Reynolds & Reynolds.
Youre familiar with environmental & safety regulations in automotiveservice shops.
Career Growth: Were committed to helping our team members grow their careers with us- we believe in promoting from within.
Community: Be part of a team thats as passionate about cars as you are in one of the most vibrant cities in the world.
Competitive Pay: Attractive salary with bonuses.
Comprehensive Benefits: Health dental and vision coverage along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Ongoing training opportunities to keep your skills sharp and your career on trackthrough our DAG Academy.
Modern Facility: Work in a clean organized and well-equipped shop that prioritizes safety and efficiency atour state-of-the-art Autoplex.
Downtown Ford & Downtown Lincoln and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act 2005 (AODA) within our recruitment process. Downtown Ford & Downtown Lincoln and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race color religion national origin sex physical or mental disability or age. Join us at Downtown Ford & Downtown Lincoln i n revolutionizing the automotive service experience!