Business Architect (Salesforce CRM)

With Piper the AI SDR, Qualified offers a whole new way to grow inbound pipeline with one powerful platform. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

The Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

Delivering and leading customers through the Qualified Implementation Framework

Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products

Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives

Establish a deep consultative relationship with various client business units

Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products

Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials

Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

Executive analysis of customer health score to achieve renewal targets

3+ years of Mid Market/Enterprise software experience

• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• You possess a bachelor's degree
• Passion for making customers successful with software solutions

Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Only when our customers win do we win.

Fast-paced innovation is the name of the game. We test things. they’re focused on delivering our customers more innovation, additional services, an expanded product portfolio, and even deeper ties into the Salesforce CRM platform. Qualified is looking for folks that are fired up about joining a fast-paced, fast-growing company that is doing big things.

Diversity & Inclusion

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

130K – $150K • Offers Equity • Offers Bonus