Assistant Health Services Manager

Assistant Clinic Manager

Job Type: Full-Time, Permanent. Day shifts

Kingsway Medicentres Clinic – Family Practice

Reports to: Clinic Manager

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. Reporting to the Clinic Manager, responsible for assisting with the efficient day to day operations of the clinic. Works collaboratively with Clinic Manager, physicians, patients, clients, vendors and other internal and external customers to execute the organization’s strategic objectives and support high quality patient care. This role assists the clinic manager in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams.

Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.

Ensures that company policies, processes and procedures are adhered to

Assists in maintaining optimal levels of medical and office supplies

Responsible for handling patient concerns in an effective manner in accordance with our customer service standards

Creates a customer service culture that supports our patients and physicians

Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.

Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis

Ensures Med Access is protected and safeguarded according to organizational policy

Manages clinic staffing levels for adherence to the staffing model

Assists Clinic Manager with performance management, performance reviews and progressive discipline as required

Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required

2-3 year college diploma in business or related field

• 1-2 years clinic experience
• Previous supervisory experience is an asset
• Customer service focus with strong communication skills
• Time management skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act guidelines

Final candidates for this position may be required to undergo a security screening, including a criminal records check.