Service Support Officer

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

The National Network Operations Centre (NNOC) operates 24/7. You will therefore be required to work off-normal shifts on a rotating basis (shift work). The NNOC interfaces directly with several surveillance teams involved with various technologies. You will be required to work closely with network surveillance technicians.
As part of his duties, the NNOC specialist will ensure the round-the-clock integrity of Bell Canada’s entire network.
Reduce the impact of network outages by ensuring coordination between the various technical groups involved. During off-normal hours, the manager will be required to manage threats and releases on equipment that could impact the network.
Reduce the number of network outages by monitoring various network components jointly with the surveillance teams on site. Interface with the Emergency Operations Planning and Media Relations groups during major events.
Escalate any out-of-control events to the appropriate group or individuals.

Basic knowledge of Bell Canada network, combined with the ability to make decisions quickly and to manage risk would be an asset. Consideration could be given to applicants with an in-depth technical knowledge of Bell's network and, more specifically, its transport network components

In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
Aptitude en gestion de projet : coordonner différents aspects d’un projet, surveiller et s’assurer des progrès en cours
Capacité à travailler indépendamment avec un minimum de supervision, possède de solides compétences en organisation de travail
Possède des connaissances des applications Microsoft (Teams, Planner, CoPilot, Power Automate, Word, Excel, Power Point)

Adequate knowledge of French is required for positions in Quebec.

Job Status: Regular - Full Time
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Please apply directly online to be considered for this role. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

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