Payroll Tax Analyst - Remote
$54k - $96.4k per yearDayforce
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. For this role, we are open to remote work and can hire anywhere in the United States or Canada. About the opportunity The customer is at the center of everything we do! In collaboration with the rest of the organization, the Premium Tax Services team will work closely with our customers to maximize the value of Dayforce products and services. This role will have a strong focus on relationship management, commercial growth, customer retention and advocacy, and the broader payroll tax KPI's delivered to clients with medium to high levels of complexity. Drive customer satisfaction by meeting with clients to create tax initiatives based on their specific business needs and aligning them with industry best practices in the payroll tax space. This can include training on Quarter-End/Year-End activities, tax notice prioritization, and/or assistance applying for agency registrations.
Conduct health assessments of a client's tax profile, focusing on controllable problem areas or costs and implementing plans to assist with remediation. Conduct regular trainings that explain the roles & responsibilities between the client and Dayforce regarding tax filing and value-added services.
Improve overall client experience by acting as a point of contact for customer escalations and improving the service experienced by the customers. Possess the knowledge and ability to de-escalate customer issues and concerns.
Bachelor's Degree plus 1-3 years related experience, or master's degree plus 3+ years related experience, or equivalent combination education and related experience.
Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
Excellent and effective communication and leadership skills with the ability to present to customers, impact, and influence results from multiple internal partners.
A foundational understanding of tax filing processes
What's in it for you Dayforce is fueled by the diversity of our talented employees. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.
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