ECommerce Sales & Customer Service Consultant

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

This position is hourly, and the starting pay rate is $31.50/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,800 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy.

Under the general direction of the Supervisor, Sales and Service, this position provides solutions and easily connects with onsite customers. The Sales & Service Representative’s objective is to capitalize on sales opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. Sales & Service Representatives have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

This role follows a 7-days-on, 7-days-off rotation with 12-hour shifts. Shifts alternate between days and nights, switching upon return from the 7-day break.

Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.

Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.

Promote company products and services to customers and provide substitutions where required

Processing customer transactions at a tool crib or store location.

Providing customer updates when required on delivery, lead times, quotes, etc.

Management and tasks related to refilling vending machines and Vendor Managed Inventory (VMI)

Collaborating with customer on program/product updates for vending/VMI program

Processing customer Electronic Data Interchange (EDI)/Purchase Order (PO) transactions and coordinating with customer on any required adjustments.

Contact client end-users who have placed e-commerce orders to inform them of order readiness at predetermined drop point.

Service the customer’s specific needs, included but not limited to Vendor Managed Inventory, vending unit replenishment etc.

Participation in continuous improvement (CI) team meetings and CI on-site initiatives as required.

Learn and easily navigate through various computer systems and applications for customer facing and warehousing activities.

Agility to shift focus seamlessly from assisting customers to other various branch tasks specific to customer operations.

Maintain knowledge and ensure compliance of Grainger and customer specific life-saving rules, courses and site safety training

Perform housekeeping duties as needed to ensure branch appearance meets Grainger standards

Take and respond to emergency customer calls after hours with the ability to work extended hours including evenings and weekends, as business needs may require.

1-3 years of experience in related field preferred.

Previous experience and/or knowledge of industrial and/or safety products is preferred

Demonstrated strong work ethic, “wowing the customer”, and personal commitment to get the job done

Proficient computer skills and aptitude

Own your personal development, accept feedback, and be proactive with your leader to support your growth

Successful and timely completion of initial and ongoing training as required

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Medical, dental, vision and prescription drug coverage

Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)

Life insurance coverage, including spousal and dependent life insurance.

Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns

Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.