Project Services/Customer Service Manager

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.
At LGI Healthcare Solutions, we value diversity and equal access to employment for all. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.
The Project Manager is part of the Project Management Office within the Professional Services department. The Professional Services team is responsible for the delivery of customer contracts for our administrative (ERP), clinical/clinical-administrative, and technology solutions. The successful candidate will be primarily responsible for the delivery of clinical and clinical-administrative portfolio projects.
As a Senior Project Manager, you will report to the Senior Director of Professional Services, and work in close collaboration with the Director of the Clinical Competence Center and the various corporate teams involved in your projects.
You will join a team renowned for its collaborative and dynamic approach and will manage the delivery projects assigned to you. In particular, you will be responsible for representing LGI Health Solutions to clients as a project manager, managing stakeholders, project plans, contractual and financial aspects, risks/issues, and action plans, as well as reporting. The projects you will be assigned are large-scale and complex in nature.
Take charge of customer project management from contract award to closure;
Use your project management expertise to provide guidance and structure to internal and external project teams;
Ensure contract management, manage customer expectations, and apply the change request process as required;
Ensure sound financial management of assigned projects, including effort tracking, revenue recognition, and invoicing;
Ensure the production of key customer project management deliverables such as project plans, project launch material, project registers, project status reports, and basic material for management committees;
Prepare and facilitate scrums, ad-hoc problem-solving meetings, and steering committee meetings with the customer's project manager;
Ensure effective communication and collaboration with all internal teams, customers and partners;
Demonstrate leadership and build a motivating and mobilizing project dynamic for assigned resources and external teams;
Mobilize and influence project positioning and decisions;
Monitor and resolve project issues and risks in order to resolve them quickly;
Ensure project governance and accountability.
5+ years of experience in technology or IT project management;

• Undergraduate university degree (information systems or administration ideally);
• PMP certification or equivalent project management training (certificate, master's degree);
• Mastery of project management processes and tools;
• Experience in software development or implementation;
• Proven ability to manage large-scale, complex implementations on a global scale, from launch to go-live, working with a large project team of business analysts, solution architects, developers, and multiple business stakeholders;
• Aptitude for financial, BI, and revenue recognition aspects; Understanding of IT environments (application and infrastructure), an asset; Knowledge of the healthcare, governmental, or institutional sector, an asset; Knowledge of Microsoft PowerPoint, Microsoft Power BI, Microsoft Project, Microsoft Dynamics 365, Microsoft SharePoint, Smartsheet and/or Confluence, an asset; Knowledge of Agile/Scrum development methodology, an asset;
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Here are the many benefits to ensure your personal and professional well-being as well as financial health:
Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance
Minimum of 3 weeks vacation + 5 days personal leave per year
Access to a telemedicine service and a complete assistance program for all employees and their family
Access to a leading e-learning platform and hours allocated for training and professional development
More than 40 years of expertise in the health IT field opens the door to many career opportunities
Projects integrating Agile methodology
An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field.