Branch Manager (Full Time)

At Medigas, the healthcare division of Linde Canada, Inc., You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders. Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.
At Medigas, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. District Manager (Full-Time) - Atlantic Canada
The District Manager will oversee operations of multiple stores within a geographical region. Critical activities include resource recruitment, hiring, allocation, and performance management, inventory organization, and leadership in customer care experiences and safety excellence.
Coordinate all human resource activities related to the employee life cycle, including but not limited to recruiting, hiring, training, employee retention and termination
Effectively communicate the business expectations goals to district employee team
Accountable to ensure correct and thorough completion of all assigned tasks necessary to job function and performance.
Track employee absenteeism and vacations, establish on call schedule, and submit payroll timecards
Complete the employee performance management process in accordance with HR policy and guidance; Has demonstrated experience managing a team of employees, including performance evaluations, coaching, disciplinary processes, and talent development.
Customer Care Excellence
Maintain a “Customers First” approach to customer care
Implement CQI process to record and track customer feedback on Medigas supplied products and services
Ensure professional selling skills are used to identify customer needs and promote products that would best meet those needs
Ensure store consistency in the delivery of customer care
Store Performance
Monitor cost drivers and establish efficiencies to optimally manage operational spend
Manage each assigned store’s financial, operational and clinical KPIs
Manage productivity initiatives
Manage RFPs and institutional contracts, ensuring alignment with business objectives and compliance requirements
Demonstrated accountability for operational budgets, financial KPIs, and cost control initiatives.
Ensure all operational and regulatory policies and procedures are followed
Monitor completion of courses as identified in the Training Matrix for each job function
Document all safety incidents in accordance with corporate policy
Degree in Business Management or related field, preferred
Successfully completed Leadership training
Bilingualism (French and English) is required for this position.
Minimum of 1–3 years of demonstrated team management experience (mandatory) (direct responsibility for employees, performance management, hiring/disciplinary actions)
Minimum of 1–3 years of experience managing operational budgets (mandatory) (P&L ownership, cost control, budget planning)
Experience managing institutional contracts, including RFPs and renewals (mandatory)
Multi site management experience, considered an asset
Experience in the healthcare or service industry, considered an asset
Experience with planning, organizing, and evaluating staff
Experience managing annual budgets and operational KPIs
Experience responding to institutional RFPs and managing contracts
Leadership and team building skills
Business acumen
Internal business, safety and clinical policies and processes
Office based
Frequent highway driving to travel to assigned stores and customer sites
Availability to manage after hours employee and store issues
Candidates without a minimum of 2–3 years of direct people management experience, budget ownership, and RFP/contract experience will not be considered
Linde Canada Inc. is committed to providing accommodations for people with disabilities. We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Full-time