Host and Support Server

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for Host/Support staff.

We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCO

What will you be doing?

The Host/ Support position supports front-of-house and food service operations to ensure a smooth, welcoming, and efficient dining experience. This role includes hosting, food running, and expediting duties. Reporting to the Food & Beverage Manager, the associate maintains service flow, cleanliness, and guest engagement in a fast-paced environment.

Greet guests with a warm and friendly attitude

Assist in seating guests and managing waitlists using tools like OpenTable

Answer basic guest questions about menu items, dietary needs, and restaurant services

Be aware of special guest requests (e.g., birthdays, anniversaries) and communicate with the service team

Maintain the cleanliness and organization of the host stand and entrance area

Run food from the kitchen to guests, ensuring plates go to the correct person without auctioning off

Organize and support the expo line to maintain food quality and presentation standards

Coordinate food timing and flow between kitchen and service staff

Restock and maintain service areas such as the coffee station and pass

Clear and clean tables quickly and reset them for the next guests

Maintain tidiness of all guest-facing and back-of-house areas

Empty garbage bins, handle recycling, and change linen bags as needed

Follow all food safety, hygiene, and sanitation protocols

Understand basic causes of food contamination and practice safe handling

Assist with in-room dining deliveries and banquet setups: including event setup & takedown, serving and participation in off-site events

Communicate guest feedback or special comments to servers and management

Support team members during busy periods by anticipating needs and helping where necessary

Help monitor table turnover and guest flow to maximize seating efficiency

Use basic functions of the POS system to support order entry or payment

Stay informed on basic hotel information, restaurant layout, and special promotions

Perform other duties as assigned by supervisors or managers

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Serving it Right Certification

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

High attention to detail

Ability to work effectively & remain calm working in fast-paced environment

Sufficient time management skills

Ability to work on their own and with teams

Perks

Extended Health and Dental Benefits

World-wide accommodation and dining discounts with Marriott brands

Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).

An excellent work environment, with a focus on staff recognition and teambuilding

Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!