Host and Support Server
Four Points by Sheraton Kelowna Airport
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for Host/Support staff.
We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCO
What will you be doing?
The Host/ Support position supports front-of-house and food service operations to ensure a smooth, welcoming, and efficient dining experience. This role includes hosting, food running, and expediting duties. Reporting to the Food & Beverage Manager, the associate maintains service flow, cleanliness, and guest engagement in a fast-paced environment.
Greet guests with a warm and friendly attitude
Assist in seating guests and managing waitlists using tools like OpenTable
Answer basic guest questions about menu items, dietary needs, and restaurant services
Be aware of special guest requests (e.g., birthdays, anniversaries) and communicate with the service team
Maintain the cleanliness and organization of the host stand and entrance area
Run food from the kitchen to guests, ensuring plates go to the correct person without auctioning off
Organize and support the expo line to maintain food quality and presentation standards
Coordinate food timing and flow between kitchen and service staff
Restock and maintain service areas such as the coffee station and pass
Clear and clean tables quickly and reset them for the next guests
Maintain tidiness of all guest-facing and back-of-house areas
Empty garbage bins, handle recycling, and change linen bags as needed
Follow all food safety, hygiene, and sanitation protocols
Understand basic causes of food contamination and practice safe handling
Assist with in-room dining deliveries and banquet setups: including event setup & takedown, serving and participation in off-site events
Communicate guest feedback or special comments to servers and management
Support team members during busy periods by anticipating needs and helping where necessary
Help monitor table turnover and guest flow to maximize seating efficiency
Use basic functions of the POS system to support order entry or payment
Stay informed on basic hotel information, restaurant layout, and special promotions
Perform other duties as assigned by supervisors or managers
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Serving it Right Certification
Positive attitude
Good communication skills
Committed to delivering high levels of customer service
High attention to detail
Ability to work effectively & remain calm working in fast-paced environment
Sufficient time management skills
Ability to work on their own and with teams
Perks
Extended Health and Dental Benefits
World-wide accommodation and dining discounts with Marriott brands
Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development.
Don't miss this exciting opportunity to join our Four Points family!
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