Product Owner - Expérience Client

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.
As a Product Owner, you will

Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations
Process & Solution Improvement

Identify gaps across processes, data, controls, usability, and automation
Evaluate friction points for customers and employees and propose scalable improvements
UI/UX expectations and measurable outcomes

Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
Ensure alignment across business and technical stakeholders
Coordinate release readiness, including training, documentation, and adoption activities
Performance & Adoption

Support post-launch optimization and continuous improvement
5+ years in product ownership, business analysis, enterprise systems, or digital transformation
~ Strong business analysis skills:
~ Experience with testing, UAT, and validating delivered solutions
Strong communication skills—able to translate between business and technical teams
Comfortable working with data and KPIs to drive decisions and measure success
Solid understanding of UI/UX principles in business systems
Bonus points

Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
Background in retail, supply chain, logistics, finance, customer service, or sales enablement
Familiarity with Agile delivery practices and backlog management tools
Exposure to change management, training, adoption, and post-launch performance tracking
Senior Director, Business Enablement, Automation & Data
Other Product Owners and Enablement team members
Data, analytics, finance, HR, and external partners/vendors
Minimal travel; occasional visits to stores, distribution centres, or business sites may be required
Competitive salary + extended health benefits
Opportunities for career growth and development
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.