Part Time Stylist/ Sales Associate

As a Bailey Nelson Eyewear Stylist, you’ll play a crucial role with our store teams to deliver the best possible experience to your customers every day. You’ll be the beacon of exceptional customer experience by demonstrating and embodying our core values in all your daily interactions.
Customer Journey/ Experience:
Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
Assist customers in finding suitable frames and address their vision needs.
Educate customers on product quality, features, and benefits supporting their vision needs.
Ensure positive and memorable customer experiences throughout the journey.
Verify insurance coverage and process claims for eligible eyewear purchases.
Maintain accurate and up-to-date customer records, including prescription information and purchase history.
Store Operations
Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
Collaborate as a team player with the retail team and optometrist.
Drive performance by understanding and working towards in-store targets and KPIs.
Check in and pre-test patients when required.
Where applicable, support remote testing operations for customers & online doctor
Partner with your store optician / optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
Training & Development
Participate in team training and development events for personal and professional growth.
Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
Support store inventory counts and maintain organized backstock.
Follow planograms for proper store merchandising and stay updated on new product launches.
You have at least 1 year experience in retail or customer service role.
You have strong organisation and time management skills in a retail environment.
You have good computer literacy.
You have strong attention to detail and can ensure the minute details are attended to for customers.
You embrace individuality by being honest and helping people find their look.
You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
You are flexible and adaptable with your customer’s needs.