Customer Service Representative - Utilities

Posting End Date May 11, 2026
Regular-Full time
Utility Services Representative (71173)
Employee Type: One (1) Regular Full-Time Position
Bargaining Unit/Local: USW Local 2020 Orillia Operations
Rate Classification: C2 – A1 - $38.40 - $44.99 per hour.
Posting provisions of the Collective Agreement will apply.
Do you have a strong technical background, excellent communication skills, and a focus on customer service?
At Enbridge, our Utility Services Representatives interact with over 4 million customers across Ontario by performing crucial tasks such as natural gas pipeline maintenance, appliance inspections, and responding to natural gas emergencies. As a USR, you will receive top-level technical training to maximize your career path, skills and expertise that can lead to future career opportunities across the company.
Safe and efficient execution of operations work including pipeline repairs and maintenance, valve inspection and maintenance, construction inspection, customer and distribution station maintenance, natural gas appliance inspection and activation, utilization inspections and infractions and other duties as required.
Perform natural gas emergency response activities including line-breaks, leak and odour investigations, liaise with fire and police officials, TSSA Inspectors and others as required.
Interact with external customers, maintaining a positive and professional manner that builds the Company image.
Perform high quality work in accordance with company standards and procedures.
Participate in standby rotation as required, and shift work may be required.
Minimum of Grade 12 education or equivalent and show an active interest in natural gas utility operations work and be able to learn from experienced team members.
Should be able to obtain a Pipeline Inspector's Certificate as established by the TSSA for natural gas distribution utilities within the required timeframe.
Basic computer skills and ability to learn related company software.
Must meet criteria for response while on standby and be prepared to work shifts as required.
Must be physically capable to perform strenuous manual labour and be able to wear all appropriate safety and personal protective equipment.
Mandatory – Mechanical Reasoning Test
NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration. We accept applications submitted via our online recruiting system only.
At Enbridge, we are dedicated to our core value of Inclusion. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting View email address on canada.jobradars.com can be submitted via our online recruiting system only.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.