Field Support Manager F/H

Since 1892 OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators fittings valves vaporizers vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems entry systems and wash chemicals. OPW has more than 2000 employees with manufacturing operations in North America Europe and China and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

The Ontario Chemical Service Manager is accountable for ensuring every car wash operator in Ontario recognizes Transchem as the industry leader in chemical service. Success in this role means continuing to build on our 50 year reputation of service excellence and reliability. Reporting to the Director of Sales Canada this role combines leadership of the Chemical Technician team with supporting Ontario car wash operators. This role is in the field ensuring best-in-class service while also developing a well-trained organized and highly capable team that builds and nurtures strong customer relationships. By driving expertise in chemical installation and troubleshooting this role ensures Transchem consistently delivers superior value strengthening partnerships and fueling long-term growth.

Manage Chemical Technicians with Day-to-day Operations (comprises 50% of workload):
Implement and manage an effective schedule for the Chemical Team to ensure service targets are being met or exceeded
Ongoing analysis and modifications of chemical services to ensure efficient and value-added services are being provided
Conduct ongoing in-person training with your team to develop their competency and support their career growth
Ensure correct products/services are being provided based on customers needs
Performance management including coaching training and onboarding of employees

Customer Support (comprises 40% of workload):
Support the sales function with revenue generation by acting as the conduit between the field service and the sales function
Work collaboratively in the field with the Ontario Sales Team to successfully set up and transition new customers from testing to account management and retention
Acquiring a thorough understanding of key customer needs and requirements ensuring optimal products and services are being provided
Foster relationships with customer stakeholders through a deep understanding of their business objectives needs and operational challenges
Identify opportunities to grow revenue with existing customers develop new customers or expand product usage
As a liaison act as a link of communication between key customers and Transchem while collaborating with the Equipment Division
Collaboration with the Operations Support Manager as required

Provide Technical Assistance and Support to All Transchem Departments (comprises 10% of workload):
Work with the R&D team to test and implement new chemicals in the field
Liaise between Corporate Accounts/Multi-Site Operators and the Chemical team if necessary
Recommend new business strategies for creating or improving current procedures to improve performance

Manage the Health & Safety Program for your team
Enforce the use of proper Personal Protective Equipment and safety devices
Understand communicate and enforce safety practices/procedures related to WHMIS and other OSA industrial regulations

High school graduation diploma or equivalent; preferred business management diploma or other related leadership or management certifications
Previous field experience or related experience providing customers with technical information

Technical Skills and Competencies
Solid ability to mentor coach and guide a team
Knowledge of the car wash chemistry and the car wash industry or related experience in related chemical industries
Excellent mechanical and technical aptitude and ability to work with a range of tools and instruments
Strong organizational skills with the ability to manage changing priorities and departmental goals and objectives
Proficient computer skills using MS Office Teams with the ability to learn new software
Ability to travel 50% of the time and remote work when not travelling.
Located within 2 hours of an international airport
The position works in various environments ranging from a remote home office to traveling and working at customer locations. There is regular exposure to scents from chemicals. Concentration is needed to troubleshoot chemicals equipment and tools.

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Registered retirement savings plan with employer contributions; health and dental benefits with a health savings account company paid short-term disability and long-term disability; paid time off including 11 paid holidays per calendar year paid vacation days beginning at 120 hours annually prorated with the first year 5 paid sick days annually or as provided under employment legislation laws and an employee assistance program that includes paid counseling sessions and legal services.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply.