Engineer systems, system engineer

Infrastructure Management
Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.

• Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper-V).
• Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control.

Systems Operations
Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.

• Implement and maintain best-in-class security controls, patching processes, and compliance practices.
• Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible).

Networking & Telephony
Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.

• Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.
• Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.

Operational Excellence
Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.

• Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.
• Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.

Support and Escalation
Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders.

• Participate in an on-call rotation and provide after-hours support when necessary.
• Engage with clients and stakeholders to ensure engineering support aligns with business needs.

Pre-Sales & RFP Participation
Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.

• Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.
• Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.
• Team Leadership & Oversight
• Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.
• Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.