Support IT/ Technicien Helpdesk F/H

Salary Range: $3,250- $4,525 CAD per month
By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.
To achieve this, we have developed The Globe Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on the market. We have built connections with key opinion leaders who are already using the Globe System and are helping to tell our story.
We have obtained FDA approval and officially begun the commercial launch of the Globe Pulsed Field System. This is a pivotal and exciting time in our journey, as we bring this life-changing technology to patients!
As part of the ERP team, you’ll gain hands-on experience managing and resolving support requests, troubleshooting issues, provisioning users, and configuring roles and permissions. You’ll also work with technologies including Microsoft D365 F&O, Azure AD, Entra ID, and SCIM.
Act as the ERP Helpdesk intake and triage point for users
Our Kardium team is smart, creative, and passionate about creating cutting-edge medical devices to help improve people’s lives. You will be successful in this role because you possess these attributes:
Background in Business, IT, or Computer Science
Comfortable working with helpdesk / ticketing systems (e.g., ServiceNow, Jira, LanSweeper) and identity tools (Entra ID, Azure AD) Intake, triage, and dispatch tickets to ERP team or vendors
D365, SAP), prior technical support, or ERP operations experience
A meaningful Co-op/Intern term experience, working with truly innovative technology and an ambitious team, combined with:
Making a Difference: Knowing every day that you are making a difference in people’s lives by helping treat a condition that debilitates millions worldwide.
Meaningful Work: Gain hands on experience working on projects that make an impact, giving you valuable experience to kickstart your career.
Team Bonding Events: Connect with peers (of 40+ Co-ops) and participate in fun team activities, social events, and monthly Co-op events.
Collaborating with engaged leaders and multi-disciplinary teams who are committed to your success by mentoring and supporting your development and growth.
Innovative Projects: Be part of cutting-edge projects where you can share your ideas and learn new skills in a fast-paced environment.
At Kardium, we embrace diversity of background, experience, and perspective and we’re committed to inclusion and equity at every level. We encourage applications from all qualified candidates who represent the full diversity of all communities.
We collaborate with Employee Resource Groups (ERGs), as volunteer-led groups who share a common dimension of diversity and come together to provide support, education, and other opportunities across Kardium. Examples of our ERGs include Women ERG, Pride ERG, Race Ethnicity & Cultural Heritage (REACH) ERG, Truth & Reconciliation ERG, Persian Community ERG, Chinese ERG, Barangay Kardium (Filipino) ERG, Brazilian ERG and Irish ERG.
As part of your application, we encourage you to note if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). Most recent transcripts (to be combined in one PDF document, unofficial or co-op transcripts are acceptable)