Customer Support Agent /Agent de service à la clientèle

About HearingLife Canada:

HearingLife Canada and National Affiliated Partners is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearings awareness campaign () our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision To help more people hear better.

Client Service Administrator:
Are you a customer service expert that enjoys making connections solving problems and helping more people hear better Are you searching to be part of a team that has a people-first attitude which focuses on client centered care If you are passionate about utilizing your skills to change clients lives then we would love to hear from you!
How Youll Make An Impact:

As an integral member of our team youll create a welcoming environment for our clients providing them with exceptional service every step of the way. Youll foster positive relationships with both clients and colleagues making sure every clients hearing journey is smooth and enjoyable.
Customer Service: Serve as the first point of contact for clients delivering top-notch customer care. Youll greet clients manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules booking appointments and coordinating follow-ups.
Clinic Maintenance: Keep our clinic looking its best! Youll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
Administrative Support: Assist clinicians by maintaining client files managing stock orders and ensuring clinic operations run smoothly. Youll handle basic hearing aid maintenance help with events and support local promotions.
Accounting & Insurance: Take ownership of processing payments tracking insurance claims accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.
What You Bring:

At least 2 years of customer service experience
Strong organizational skills and ability to manage multiple priorities
Experience in Microsoft excel
What We Offer:

Competitive compensation package
Generous paid time off including 10 days vacation and 10 wellness days
RRSP Matching
Healthcare and Dental for yourself and dependents
Access to ongoing training and development
Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Accommodations:
HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.
While we appreciate the interest of all applicants only those selected for an interview will be contacted.
#LI-Onsite

#LI-PM2

#HearinglifeCanada
Required Experience:
Unclear Seniority