Product Manager - Customer Experience (m/f/d)
Tabcorp
Make your mark
Step into a role where your product leadership shapes safer smarter and more engaging omnichannel customer experiences across both physical venues and digital platforms. As part of a highperforming product team youll help drive the next evolution of how customers interact with our TAB seamlessly across touchpoints.
How youll be part of the action
Reporting to the Head of Product - Customer & Channels youll lead omni channel product strategy and delivery across retail and digital driving commercial outcomes safer play and standout customer experiences.
Own the omni channel roadmap across retail venues and digital ensuring journeys and value propositions are consistent where they should be and intentionally differentiated where they can add value
Lead product strategies that lift customer experience and reduce risk
Mentor and coach Product Owners within your Mission
Work on projects that drive execution of product upgrades using secure scalable technologies
Explore new tech & AI (e.g. age estimation facial recognition) to enhance safety and experience
Lead next generation retail venue transformation and its integration with our digital ecosystem
Oversee end to end commercial management and financial performance
Shape cross functional collaboration across product engineering data compliance and marketing
What youll need to succeed
Youre a strategic thinker who thrives in fastpaced environments with the confidence to lead complex product initiatives and the curiosity to uncover what customers need next.
Experienced in shaping customerfocusedomnichannelproduct strategies
Proven ability to lead crossfunctional delivery teams
Strong commercial mindset with datadriven decision making
Ability to navigate ambiguity with confidence and clarity
Strong capability in digital product development and lifecycle
Whats in it for you
We know that when we belong we thrive. Thats why we offer:
- Time for moments that matter - from birthdays to cultural leave flexible public holidays and 5 days bonus leave
- 18 weeks paid parental leave for every new parent no matter your role
- Ticketing to some of the countrys biggest racing and sports events.
- Access to our leading wellbeing app and programs to help you be your best
- A range of corporate discounts and special offers with leading retailers
- A diverse and inclusive culture where everyone belongs
Get to know us
Were Tabcorp - home to TAB Sky Racing and MAX shaping the future of our industry through digital innovation and cutting-edge technology. With a strong retail presence and a growing digital footprint we connect customers wherever they play. Were innovators and big thinkers in a fast-paced exciting sector committed to safer gambling and responsible play. Here youll belong where the action is and make Tabcorp your home ground.
Make your move
Ready to make Tabcorp your home ground Join a team that thrives on collaboration inclusion respect and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process email
Required Experience:
IC
$16.75 per hour
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