Account Manager - Recruitment

As an Account Manager at Computronix, you will be the primary liaison between our clients and internal teams, ensuring strong relationships, strategic alignment, and successful delivery of POSSE solutions. This role combines client advocacy, strategic planning, and cross-functional collaboration to drive customer satisfaction and long-term value.
Client Relationship Management: Act as an advocate for both the client and internal teams, manage escalations, and cultivate client champions.

• Strategic Planning: Develop and maintain client-specific roadmaps, align upgrades with business priorities, and provide budget guidance for annual support and SaaS costs.
• Translate technical details into clear business language, proactively share product updates and industry trends, and supply tailored information to help clients justify investments.
• Maintain deep knowledge of various product and support offerings; Sales & Opportunity Management: Identify business needs, coordinate demos, contribute to proposals, and support the full sales lifecycle for new opportunities.
• Contract & Vendor Management: Manage client contracts, renewals, and compliance; Internal Collaboration: Work closely with Client Services Directors, Product teams, and executives to ensure client success and resolve challenges.
• Metrics & Continuous Improvement: Track account performance, contribute to KPIs, and participate in best-practice initiatives.

Bachelor's degree in business, IT, or related field (or equivalent experience).

• 5-7+ years in account management or enterprise software solutions.
• Provincial and Municipal Government experience preferred

Strong understanding of SaaS, licensing, and enterprise software implementation.
Excellent communication, relationship-building, and problem-solving skills.
Comprehensive benefits include generous medical, dental, and vision coverage, plus retirement plans with company match.
Professional growth opportunities through our in-house CX Academy and ongoing learning initiatives.
A voice at the table—present ideas and solutions in an environment that fosters trust, respect, and service.
Phone Interview with Recruiting Manager
Phone Interview with Hiring Manager (30 minutes)
Technical Interview (In-person)
During interviews and assessments, candidates are expected to rely on their own knowledge and experience, without the use of AI or other real-time support.