Business Development Analyst I

Job Type: Permanent

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

Are you a committed business analyst with experience in CRM implementation? Do you thrive in a fast-paced, agile environment? As a Senior Business Analyst, CRM you will work closely with the Business owners and the Solutions Delivery team to facilitate successful execution of deliverables. You will also work with the product team (including both business and technical staff) and internal stakeholders to understand, gather information, synthesize findings into business/functional requirements, and design documents. You will be assisting product/project managers with the development, updating and tracking of the project management process and deliverables (e.g., detailed task lists, project schedule, issue logs, financials, status reporting, ongoing monitoring and reporting). Furthermore, you will develop use cases, establish and clearly document requirements and assist with business case development for IT projects and assessments.

The Solutions Delivery group with Deloitte's ITS (Information Technology Services) requires an experienced Business Analyst with ability to conduct business analysis, understand and document Business Objectives and requirements, perform gap analysis, develop functional designs and scope projects.

At least 4-5 years’ experience in business analysis, requirements management and the software development lifecycle.

Experience with any CRM implementation, preferably Siebel or Salesforce CRM.

Good understanding of software development life cycle (Waterfall & Agile) and the role of a Business analyst.

The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

We provide flexible working options to support you and how you can contribute.

We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at Voir email sur onjobcentre.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or Voir email sur onjobcentre.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.