Hotel Front Desk Agent / Night Auditor

A commission plan on the sale of certain items is applicable. More details will be provided during the interview.

In the heart of Old Quebec, the Clarendon Hotel is a welcoming establishment that has been hosting a multitude of travelers and leisure or business guests for over 150 years. Our distinctive clientele comes from Quebec, Canada, the United States, and many countries around the world. They primarily speak French and/or English.
DO YOU LOVE CUSTOMER CONTACT AND ARE YOU AN EXPERT IN CUSTOMER SERVICE? ARE YOU A BILINGUAL, EFFICIENT, ORGANIZED, AND SMILING INDIVIDUAL?
DO YOU WANT TO CONTRIBUTE TO SUCCESS WHILE HAVING FUN?

THE CLARENDON HOTEL FAMILY NEEDS YOU!

We are looking for people like you to fill the receptionist position and join our beautiful family!
The main tasks include taking reservations, welcoming guests, informing them about hotel services, being an ambassador for the hotel’s image, and ensuring that guests have an unforgettable stay.
Predetermined salary scale, starting from $21.52 to $25.32/hour.
We are looking for a candidate available during the week and on weekends who can also work nights to fill hours and occasionally replace night auditors.
If you have a wonderful personality and love people, send us your resume or come see us!
We can’t wait to meet you! View email address on hotelleriejobs.com |
View phone number on hotelleriejobs.com | fax View phone number on hotelleriejobs.com | hotelclarendon.com | 57 Sainte-Anne Street, Old Quebec

FULL DESCRIPTION:

• Taking room reservations and entering them correctly into the Hotello system.
• Welcoming guests, checking them in, and handing over the keys.
• Providing information about hotel services and policies.
• Answering client questions and providing quality customer service.
• Checking guests out, ensuring satisfaction, and processing payment.
• All other related tasks with the aim of providing quality customer service.
• Any other administrative tasks as requested.

DESCRIPTION OF REQUIRED SKILLS AND REQUIREMENTS

• Have an aptitude for customer service, a neat appearance, and a beautiful smile.
• Have good stress management skills and a sense of priorities.
• Have strong sales skills and be capable of working in a team.
• Master both French and English, orally and in writing, as the clientele primarily communicates in French and/or English.
• Have at least one (1) year of experience in a similar position
• Be able to operate a cash register and a point of sale (POS) terminal.
• Be able to use reservation software (Opera is an asset).
• Show honesty, discretion, and the ability to handle confidential information.