Head of Customer Operations Management

Operational Excellence Manager (Upstream Chemicals)
Would you like the opportunity to work in a global energy company?
Baker Hughes is a global energy technology company serving energy and industrial customers in more than 120 countries. Built on over a century of innovation, the company provides advanced products, services, and digital solutions that support efficient, safe, and lower-carbon energy operations. Its portfolio spans oilfield services and equipment, turbomachinery, industrial technologies, and emerging energy transition solutions such as hydrogen, carbon capture, and emissions management. Baker Hughes continues to help customers meet the world's evolving energy needs through technology leadership, operational excellence, and a strong commitment to sustainability.
As an Operational Excellence Manager, you will partner with best-in-class clients and internal teams to drive performance, reliability, and continuous improvement across complex thermal operations. In this highly collaborative role, you will lead and support plant trials, diagnose and resolve operational challenges, and ensure key performance indicators are effectively measured and achieved. You will work alongside Account, Field, and District Managers to unlock new opportunities, present data-driven insights, and implement system-level improvements using a Total Systems Approach and TBAM methodologies. Leveraging your strong technical background and SAGD expertise, you will review facility designs, lead chemical trials, interpret system performance, and provide trusted recommendations that directly impact production and asset integrity. Just as important, you will mentor and develop team members, acting as a technical advisor and thought leader who helps raise the bar for how we serve customers and grow our business-together, partnering with the best to deliver Operational Excellence.
As an Operational Excellence Manager, you will be responsible for:
Assisting with (&/or Lead) plant tests & trials.
Assisting District, Field, and Account Managers to ensure that Key Performance Indicators (KPI's) are being properly measured, recorded, published and more importantly met.
Troubleshooting problems identified by our customers or Baker Hughes' staff.
Assisting with new sales opportunities. Attending exploratory meetings, presenting data and working as a Team Member to grow our business.
Handling objections, technical advice, meeting preparation, etc.)
Meeting with clients to go over P&ID's as it relates to recommendations for facilities. (Leading the use of TBAM (Tools for Better Account Management)

Have a degree in Engineering, Operations, Industrial Management, or similar.
Have minimum 5 years of experience in Operational Excellence, Program Management, or manufacturing/repair environments.
Possess Technical and operational background
Have ability to troubleshoot specific facilities
Possess understanding of new production swings, acid stim affects, vessel performance, Chemical application adjustments,
Be able to mentor / train Account Managers on site
Have ability to lead chemical trials and collect / interpret data from system performance
Be involved in TBAM standardizing and formalizing processes across all accounts
Have strong communication, computer and stakeholder management skills.
We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Field Specialist Gen - UC About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.