Operations and Facilities Manager

Facilities Operations Manager Location Edmonton, AB : Facilities Operations Manager Job ID 222536 Posted 02-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management

About the Role: As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Coordinate and manage the team's daily activities. Promote organizational capabilities and identify sale opportunities to potential clients.

Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.

Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.

Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.

Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.

Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.

Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. Bachelor's Degree preferred with 3-5 years of relevant experience. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on ca.edajobs.com or via telephone at Via telephone at View phone number on ca.edajobs.com (Canada) and View phone number on ca.edajobs.com (U.CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.