Office Manager and Customer Service
Citco
About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of our Middle Office team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon
You will assist in the management of a team within the Reconciliations, Client Service and Delivery group. The Reconciliations function is responsible for reconciling client transactions to third party data, to ensure the integrity and accuracy of the records. The focus of the CS&D function is to identify and resolve issues described in the 3rd party reconciliations, to ensure that the portfolio is maintained (cash flows and security updates), and that any residual risk is captured and signed off prior to production of financial statements.
In-depth understanding of the risks, cash flows and best practice protocols required to be able to service your clients and you will be diligent in reviewing the work of others, assisting and coaching them to success; Supervise a team of Analysts and Senior Analysts supporting them and your Manager in servicing your clients
Ensure the team is able to work effectively, troubleshooting technical issues and working with the Manager to ensure that people are well matched to their work
Work with your team and with clients to ensure that risk on positions and activity is captured, with exposures supported or escalated
Be a subject matter expert on reconciliation processes and systems; Support the conversion of any new clients and existing migrations, actively managing projects through to successful integration
You have a Bachelor’s or Master’s level degree.
- Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge
- Advanced skills in MS Excel
- Strong customer relationship management skills
- Experience supervising/coaching staff
- Professional accounting designation is an asset
We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
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