Customer Care Copywriter

Were a healthcare platform for humans designed for real life . Pocketpills is Canadas leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible affordable and built for people like you. Driven by our passion for innovation and customer-care weve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. We dont believe long line ups at the doctors office confusing refill protocols & one-size-fits-all advice actually fit with what Canadians need so weve changed the game. Powered by pharmacists engineers doctors clinicians & service experts our platform redefines the world of wellness from personalized treatment that actually feels personal to truly effortless refills including free friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset their health.

Were hiring a Copywriter who owns words across the entire growth engine website email campaigns SEO and PR. Website & Conversion Copy
Own all website copy across DooÜ and Pocketpills (landing pages funnels feature pages).
Collaborate with the Website Lead to test headlines subheads CTAs and page structure.
Continuously iterate copy based on performance data and CRO insights.
Work closely with the Retention / CRM Manager on sequencing tone and segmentation.
Lead copy for large campaigns and launches (new ailments partnerships seasonal pushes).
Support paid media with ad copy scripts and long-form descriptions when needed.
SEO & Content Copy
Own SEO-driven copy including blogs landing pages pillar pages and supporting content.
Support backlink and PR efforts with high-quality editorial-style content.
Write PR copy including press releases founder quotes media pitches and announcements.
4 years experience as a copywriter across web email and campaigns .

• Comfortable writing long-form (blogs pages) and short-form (emails headlines CTAs).
• Familiar with SEO fundamentals and writing for search intent.
• Able to work fast iterate often and take feedback from data.
• Campaign performance (CTR CVR engagement).

Growth in organic traffic and rankings (SEO content).
Partner daily with Website Lead for page and funnel copy.
Support Category Marketing Managers on launches and initiatives.

You wont just be writing youll be shaping how users understand trust and choose our products across two fast-growing digital health brands.

Join our team and enjoy a benefits package designed to support your health and well-being including dental and vision care as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance youll receive paid time off including vacation days. Additionally we offer a Group Retirement Savings Plan (GRSP). Should you require accommodation through any stage of the recruitment process please make them known when contacted and we will work with you to meet your needs.