Fulltime help needed

The Help Navigator is committed to helping people experiencing homelessness and poverty transition toward and maintain sustainable and healthy lifestyles. The divisional HELP Navigator will be responsible for supporting and directly working with HELP Clients in collaboration with EPS constables.
Employment Type: Full-time Fixed Term (November to March 2026)
Reporting to: HELP Navigator Manager
Respond to assist patrol to support vulnerable community members with a basic needs assessment and provide subsequent consultation on appropriate resources or referrals.
Proactive community outreach providing emergency supplies and resource information.
Engage with clients at the scene of a call in divisional cells at a police division or via telephone.
Ensures documentation and client files are completed organized and up to date as per HELP business rules.
Improve overall system performance by identifying and addressing systemic gaps and redundancies.
Case Management (10%)
Integrates HELPs mission and values into the development and implementation of
Facilitate provision of services by navigating clients to appropriate community resources.
Work collaboratively with HELP constables other team members and community partners to develop and manage individual case plans.
Work with clients who are incarcerated or in the hospital to implement reintegration plans to ensure smooth transition back into the community.
Advocate for clients when appropriate.
Report to the team lead on daily activities and where applicable the HELP Team Sergeant. Community Involvement and Leadership (5%)
Attending and representing HELP and agency at appropriate internal and external meetings as needed.
Represent HELP at community events as directed by HELP leadership.
Participates in professional development training.
Supports a continued connection between HELP EPS and agency staff.
Complete agency specific administrative tasks.
Attend agency directed training and meetings.
Other duties related to the HELP Program as designated by HELP leadership.

Degree or Diploma in Social or Human Services or a related field or a minimum of 3 years relevant experience working with complex populations youth and families. Strong understanding and knowledge of community resources knowledge of issues faced by individuals experiencing homelessness poverty and dealing with mental health conditions and substance use.
Experience working with and an understanding of the unique challenges that Indigenous and multicultural individuals and families face.
Risk management.
Advocacy in systems.
Inclusion and equity.
Digital literacy.
Security and Training
Passed an Enhanced Security Clearance.
Candidate has completed training in Suicide Intervention Standard First Aid Crisis Intervention and De-escalation.

As The Mustard Seed is a Christian ministry we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.Travel around the city as required.
Moderate physical effort needed to successfully accomplish the essential job functions such as keyboarding and entering data in databases.
Exposed to hazards like that of all law enforcement violence criminal activity rude clientele etc.
Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. Training on how to respond is provided but this is to be considered typical working conditions. As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

No phone calls please.